Samhati

Legal

Refunds & Cancellations

Last updated: July 2026

Samhati is built by Wenesay (wenesay.com). This page explains soft cancellation (keep access until expiry), the 24-hour refund window, and how to contact support.

24-hour refund window

You may request a refund within 24 hours of payment. There is no refund button on the Samhati site — you must email support at and wait for confirmation. Include your Razorpay payment ID or order ID from the checkout receipt so we can locate the purchase.

If we approve the request, we will refund the amount via Razorpay (timeline depends on your bank or UPI provider) and revoke paid access for that purchase. A refund started only in Razorpay (without informing support) does not complete Samhati's process — please email us so we can match the payment and remove access.

After 24 hours

Unless required by applicable law, purchases older than 24 hours are non-refundable once access has been activated. Billing disputes or payment errors may still be reviewed — contact support at with your receipt details.

How cancellation works

  • Samhati sells prepaid access passes (monthly or yearly), not auto-renewing subscriptions billed from a saved card on our side.
  • On Billing, you can cancel your pass at any time while it is active. Cancel keeps access until the paid period ends and does not refund money. There is no Razorpay “stop charging” call — these are one-time payments.
  • Refunds (money back + immediate access revoke) are different: within 24 hours you must email support — there is no self-serve refund button.
  • After the pass period ends, access simply expires — there is nothing further to cancel unless you buy again.

Upgrades & renewals

Samhati sells prepaid access passes (not Razorpay auto-renewing subscriptions). If you buy another pass while one is still active, remaining time on the current pass is credited onto the new expiry, and the previous pass is retired in our records. Razorpay still charges the full price of the new plan; there is no Razorpay “cancel subscription” step for these one-time payments.

How to request

  1. Email support at within 24 hours of payment — refunds are not self-serve on the site.
  2. Subject line suggestion: “Refund request — [payment ID]”.
  3. Include Razorpay payment ID / order ID and the plan you purchased (Pro or Research).
  4. Wait for our confirmation. We will email you once the refund is initiated (or if we need more details) and after paid access for that purchase is revoked.

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